Report an Issue

Dear Customer,

If you experience any issues during your visit—whether related to the tour guide, meeting point, refund, headset, or anything else—please report it to us so we can investigate and resolve the matter.

You can send us an email using the address provided below or fill out the form.

We will get back to you as soon as our investigation is complete, providing a clear explanation of the outcome.

Your feedback is important to us. It helps us improve our service and ensure that every customer enjoys a smooth and worry-free experience.